Shipping and Packaging
We offer $10 flat rate Express Post Australia-wide + FREE Shipping on orders over $150
New Zealand $10 flat rate
We offer standard FREE Shipping on all orders over $150 Australia-wide, with tracking number available. New Zealand shipping is available for a flat rate of $10 by Australian Post, with tracking number available.
All other orders use Express Australian Post satchel for a flat rate of $10. For your discretion, we will ensure that there will be no branding or indication of the parcels content that are delivered to you.
Orders will be dispatched within 24 hours on week days and on the following Monday if the order is placed on a weekend. Expected delivery times vary according to where you live and whether it is standard or express shipping. For more information about delivery time please visit the AusPost Domestic Parcel Page
**IMPORTANT NOTE** We are unable to provide delivery instructions. If no one is at the address during the delivery, a card will be left with a tracking number to be collected at your nearest Post Office. Parcels are not left unattended at your doorstep. All parcels require signature on delivery. We can deliver to PO Boxes.
Due to the intimate nature of the products, unless the product delivered is faulty, the majority of the products cannot be returned. This includes all sex toys, massagers and any liquids. Faulty products can be returned within 30 days of purchase or as specified withing the products warranty.
Other products can be returned within 30 days of purchase for a full refund (shipping is non-refundable). Items must be undamaged, in its original packaging and shipment must be covered by you. Please contact us before returning any item so we can provide you a Return Track Number. We will not accept any items without a RTN. Please get in touch if you have any questions about our products. We are here to help.